Vacancies

  1. JOB TITLE:       Member Services Adviser
  2. JOB TITLE:       Business Development and Marketing Officer
Member Service Adviser – Carlow District Credit Union Limited

Job Title: Member Service Adviser

Location:-
Carlow District Credit Union Limited
Credit Union House
Askea
Carlow
(or such other location within the common bond, including sub-offices as may be determined from time to time by Management)

Reporting to: Operations Manager

Job Overview
As a Member Service Adviser, you are accountable to the Operations Manager of the Credit Union for conducting a range of administrative and operational activities that contribute to the effective running of the credit union and provide quality services to our members. At Carlow Credit Union our team look forward to supporting you on your personal growth and development journey.
The Member Services Advisor role represents the front line of the credit union and responsibilities include handling customer service queries on the front line and through our call centre, account opening, foreign exchange services, project work, and contributing as a team player in relation to all aspects of cash handling and balancing within the office.

Qualifications
A minimum of 2 years or more relevant financial services experience, ideally in a credit union or banking environment.
Excellent keyboard skills and proficiency in MS Office, particularly MS Word, MS Excel and MS Outlook.
QFA Desirable or willing to work towards.

Key Duties and Responsibilities:
Providing quality service to members by telephone, post, email and face-to-face at the credit union offices.
Processing lodgements, withdrawals, foreign exchange and issuing approved loans.
Provide teller function accurately and diligently while handling cash, reconciling balances and at end of day contributing to all aspects of cash balancing.
Opening accounts for new members and related functions.
Perform a range of supportive duties including filing and administrative tasks.
Undertake relevant training where required.
Deal with queries and respond to requests for information from members in a timely and efficient manner.
Complete other tasks as assigned by the Operations Manager.
Work at all times in a professional, courteous, and friendly manner.
Preserve confidentiality, and Data Protection principles and adhere to the rules, policies and procedures of the credit union and other legislation.

Key Requirements:
Some experience working in a customer service environment involving interaction with customers and cash transactions.
Strong customer focus and proven commitment to customer excellence standards at all times.
Strong administration and problem-solving abilities.
Providing the members of the Credit Union with a courteous, pleasant, and professional service. This can be via the phone, face to face interaction, through our website / email or by providing back-office support.
Back office administrative / operational duties as the needs of the office dictate
Significant experience in face to face, online and telephony customer service.
Ability to work on own initiate

All applications to be emailed with CV and covering letter to ahanley@Carlowcreditunion.ie
Closing date Monday 22nd of August 2022
Carlow District Credit Union Ltd is an equal opportunities employer

Business Development and Marketing Officer

LOCATION:

Carlow District Credit Union Limited, Credit Union House, Askea, Carlow

or such other location within the common bond, including sub-offices as may be determined from time to time.

REPORTING TO:      CEO with reporting line also to Operations and Credit Managers

 

Job Overview:

Marketing Research and Customer Insights

  • Gain market and customer insights through data driven primary and secondary research that will lead to better segmentation
  • Driving the identification and use of customer insights from primary and secondary research, existing customer segmentation, competitive analysis and market trends that support the understanding our target audience needs.

Marketing Strategy 

  • Develop and implement marketing strategies aligned with Credit Union Strategy
  • Work cross functionally to develop relevant product and service mix

 

Event and Community Management

  • Lead the planning, implementation and reporting on Events that drive new business development, retention, PR
  • Assist the operations and lending team with new product launches and business development with local marketing campaigns
  • Work with external design agencies to produce effective marketing point of sale collateral and supporting documents.
  • Initiate, build and manage relationships with external s such as schools, youth groups, community groups & employers within the common bond, with a view to strengthening our position within the common bond as a pillar community organisation and to grow memberships and loans, in line with our strategic plan.

 

Training Programmes

Develop training programmes for the Teams on key marketing fundamentals such as leads generation and referral programs.

Digital Marketing

  • Developing, Monitoring, and maintaining the digital marketing and social media presence across all relevant platforms
  • Plan and execute digital marketing campaigns
  • Monitor and analyse effectiveness of marketing content
  • Track, analyse and optimize our conversion rate monthly and report these stats back in monthly reporting
  • Develop and manage website content

Key QUALIFICATIONS, Skills and Experience required for the Role           

  • A third level Marketing degree and at least three years’ experience in a similar role with a proven track record of achievement
  • Possess excellent communication and leadership skills.
  • Possess demonstrable organisational and IT skills to formulate, develop & deliver business
  • development & communications projects and enhancements within budget.
  • Have experience in all aspects of digital/social media in a workplace context.
  • Have experience in managing websites
  • Have the ability to work to targets and deadlines as part of a committed team; and
  • Have an understanding of the evolving credit union business model and ethos.
  • This is a full-time permanent contract and will involve work outside normal business hours and at weekends when required.   A Clean Driving Licence and access to a car is essential

Teamwork and Communication: 

  • Work co-operatively and foster good relationships with the Board of Directors, Committees, Management Team, and Staff
  • Attend and contribute to Management Team meetings, general staff meetings and if necessary, Board meetings
  • Foster good relations between the credit union and key influencers across the Area

Other Duties

  • Undertake such other reasonable and lawful duties as the CEO, or person acting on his/her behalf may direct from time to time.
Competency GuideLevel
Relationship ManagementExpert
Communication and influencing skillsStrong to Expert
Teamwork and collaborationStrong to Expert
Manages the production & implementation of numerous plansExpert
Creates a climate of continues improvementStrong
Maintains effectiveness during periods of change & promotes and champions changeExpert
Stakeholder ManagementStrong
Influences & shapes the organisations strategic objectives.Strong to Expert
Problem solving and decision makingStrong
Achieving results – delivering business successStrong to Expert
IT, digital and social mediaExpert

 

REPORTING:

To the Credit Union CEO

  • Report on a weekly basis providing updates of achievements and results

 

To the Promotions Committee

  • Meet with the Promotions Committee on a monthly basis providing activity updates

 

To the Board of Directors

  • Prepare the written monthly Marketing and Business Development Report

 

KEY PERFORMANCE INDICATORS

  • Quality Business Development with monthly updates to be provided
  • Results of activity and income generated from Business Development
  • Lending Book growth monthly
  • Other income lines growth monthly
  • Marketing platforms increase activity monthly
  • The quality of reporting to the CEO, Promotions Committee, and Board of Directors

 

Closing date for applications is Friday 8th July 2022

Please email your application to :- droche@carlowcreditunion.ie

Deirdre Roche CEO
Mobile No. 086/1702983

Carlow & District Credit Union is regulated by the Central Bank of Ireland.
Carlow & District Credit Union is an equal opportunities employer.
Canvassing will disqualify.